PRIME EDGE INTERNATIONAL PVT. LTD.
(AN ISO CERTIFICATION BODY)
ISO/IEC 20000-1:2018 CERTIFICATION
ISO/IEC 20000-1:2018 is the international standard for IT Service Management Systems (ITSM). It provides organizations with a structured framework to design, implement, operate, monitor, and continually improve IT-enabled services. The standard ensures that IT services are aligned with business objectives, delivered efficiently, and meet customer and regulatory requirements.
Key Objectives of ISO 20000-1:2018
- Establish a robust IT Service Management System (ITSMS).
- Improve service delivery and customer satisfaction.
- Align IT services with business goals and strategies.
- Ensure consistent quality of IT services through a process-based approach.
- Enhance efficiency, reduce risks, and optimize resource utilization.
Benefits of ISO/IEC 20000-1:2018 Certification
- Global Recognition – Demonstrates adherence to an internationally recognized ITSM standard.
- Customer Confidence – Builds trust by ensuring reliable, secure, and high-quality IT services.
- Operational Efficiency – Reduces incidents, downtime, and service disruptions.
- Compliance & Risk Management – Helps meet legal, contractual, and regulatory obligations.
- Continuous Improvement – Encourages proactive monitoring and improvement of IT services.
- Competitive Advantage – Strengthens credibility in winning new business opportunities.
Key Requirements of ISO/IEC 20000-1:2018
- Service management policy, objectives, and planning.
- Roles, responsibilities, and leadership commitment.
- Service portfolio and service level management.
- Incident, problem, and change management processes.
- Capacity, availability, continuity, and information security management.
- Performance evaluation, monitoring, and continual improvement.
Who Should Implement ISO 20000-1:2018?
- IT service providers (internal or external).
- Cloud service providers, data centers, and managed service providers (MSPs).
- Organizations offering IT-enabled services in banking, telecom, healthcare, education, and e-commerce.
- Any company seeking to optimize IT operations and deliver services effectively.
✅ In short, ISO/IEC 20000-1:2018 helps organizations deliver reliable, efficient, and customer-focused IT services, while ensuring long-term business growth and compliance.